SERVICES PROVIDED
DEVELOPMENT
  • Institutional Financing - FHRI has access to several financing sources, including banks and private placements. FHRI will obtain the financing necessary to fully fund the project.
  • Architecture and Design - FHRI has strategic partnerships with several recognized architectural and design firms, who will provide the design and layout of the entire project. FHRI will provide advise with respect to detail design and integration of both the front and back of house functions and finishing materials.
  • Management of the Development Process, including design, engineering and infrastructure development – roads, water, sewer and power and compliance with all environmental regulations.
  • Construction Management – management of all construction activities.
  • Financial Planning and Budgeting - Preparation of detailed development and operating budgets.
PRE-OPENING
  • Development of a Theme, Branding, and Property Positioning in the marketplace.
  • Optimization of Gaming Floor Layout - Identification of the proper game mix, slot mix, denominations, themes and manufacturers.
  • Development of Food & Beverage Service to emphasize quality of product and value. Menu preparation, costing, implementation of purchasing and requisitioning systems to ensure cost control and accountability, while maximizing value and quality.
  • Selection and Acquisition of all Systems including computer hardware and software. Also includes surveillance system, slot and table games accounting and player tracking systems, and Point of Sale system.
  • Selection and Acquisition of all Equipment, including gaming, kitchen, money handling, surveillance, security, office, music and public address systems, vehicles, uniforms, signage and other furniture and fixtures.
  • Identification and Selection of Financial Systems for cage accounting and various detailed accounting functions such as financial reporting, general ledger, payroll and accounts payable.
  • Marketing - Development of advertising and marketing plan to include TV, radio, print, signage, and soft collateral. Development of player's club/data base and management thereof. Implementation of entertainment program and various promotional programs. Analysis of marketplace and customer base to create and maximize both drive-in and motor transportation program.
  • Development of a complete system of internal controls
  • Development of Policies and Procedures for Human Resources and all operating departments including Security, Surveillance, Slots, Table Games, Food & Beverage, and Cage. Creation of benefit programs.
  • Recruiting, hiring and training of all employees. Staff will be trained to be hospitality-oriented with propensity to exceed customer service expectations.
POST OPENING AND MANAGEMENT

Assumption of all responsibilities commensurate with the ongoing management of the facility, including the following:

  • Ongoing Recruitment and Training of all Departmental Personnel. Development of employee policies and ongoing human resources administration such as recruiting, orientation, training, scheduling, benefit programs and handbooks. Development of a human resources plan to ensure highest staff retention and closely monitor staff appearance and training to ensure close adherence to the selected branding theme.
  • Financial - Opening of depository accounts, disbursement systems, development of financial reporting systems for management.
  • Regulatory. Coordination of regulatory compliance with gaming oversight and revenue-sharing authorities. Ongoing monitoring and creation of internal control systems. Placement of necessary service and support contracts. Placement of insurance policies and administration thereof. Maintenance of books of account and preparation of financial statements for casino and related operations. Will advise on a frequent and regular basis and report formally on a monthly basis, and review management staff performance on a regular basis.
  • Marketing - Ongoing review of all advertising, busing, entertainment and promotional programs. Analysis of customer base and expenditure programs for maximization of return. Creation and management of database. Will conduct on-going focus groups to ensure that we meet or exceed customer satisfaction and develop and closely monitor targeted marketing programs to ensure wise spending of marketing dollars. Will closely monitor busing program to ensure the highest profitability and closely monitor the competition and react accordingly in a fiscally responsible manner. Will ensure that the hotel suites (if applicable) are used by the right customer base and will coordinate with ownership the entertainment and marketing programs.
  • Administration - Coordination of staff licensing and gaming regulatory filings and requirements. Compliance with revenue-sharing payment and reporting requirements. Maintenance of insurance and benefit programs.
 

 
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